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Amanda Kondrat'yev

smartiasis.com · hello@smartiasis.com · GitHub (opens in new tab) · Houston, TX

Privacy-first, accessibility-first engineer in legal operations, AI governance, and IT. Former NASA Johnson Space Center (Leidos NEST). CompTIA A+ Core 1 passed April 2026.

Experience

IT Support Specialist — Per Scholas

AI-Enabled IT Support Program · Houston, TX · March–Present 2026

  • CompTIA A+ Core 1 passed April 30, 2026; Core 2 exam June 2026
  • Foundational hands-on hardware, operating systems, networking, security

PC Support Technician — NASA Johnson Space Center (Leidos NEST)

All Points Logistics · Houston, TX · September 2022–January 2024

  • Tier 2/3 desk-side and remote IT support for NASA civil servants and contractors across multiple JSC buildings; maintained ServiceNow SLA compliance in a high-security, compliance-driven environment
  • Imaged, configured, and deployed Windows and macOS workstations, peripherals, and mobile devices; handled account creation, profile migration, and data preservation for new-hire and refresh cycles
  • Authored knowledge-base articles and SOPs that reduced repeat-ticket volume; supported audit response and compliance documentation requests
  • Implemented end-user backup and disaster-recovery workflows; participated in change-management reviews to minimize production risk
  • Supported NASA human spaceflight programs across JSC's IT environment

Legal Operations and Compliance — Self-directed

Houston, TX · 2023–Present

  • FOIA practice: 5 U.S.C. § 552, fee waivers, expedited processing standards, Bluebook citation
  • ABA Formal Opinion 512: attorney AI use disclosure obligations, compliance tooling
  • NIST AI RMF 1.0: AI procurement policy and risk assessment frameworks

Skills

Web Accessibility

WCAG 2.2 AA conformance, cognitive accessibility auditing, accessible form design. Semantic HTML, visible focus rings, no color-only status. Keyboard-only and screen reader testing (NVDA, VoiceOver).

AI Governance

ABA Formal Opinion 512 (attorney AI use), NIST AI RMF 1.0, attorney disclosure obligations, AI procurement policy. Practical experience building tooling that makes compliance the path of least resistance.

Federal Litigation Operations

FOIA practice under 5 U.S.C. § 552, fee waiver grounds, expedited processing standards. Bluebook citation. Experience drafting requests and reading agency response letters.

Engineering

Vanilla HTML, CSS, JavaScript — no runtime framework, no JSX, no compilation of page content. IndexedDB for client-side persistence. Web Crypto API for browser-side cryptography. Static site architecture deployable anywhere that serves files.

Enterprise IT

Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive, Intune endpoint management), ServiceNow incident, change, and asset management. PC support at NASA Johnson Space Center under the Leidos NEST contract (All Points Logistics), supporting NASA human spaceflight programs.

Certifications

  • CompTIA A+ — Core 1 passed April 30, 2026; Core 2 exam June 2026

Education

AI-Enabled IT Support Program

Per Scholas · Houston, TX · 2026

Hands-on training: CompTIA A+, hardware, OS, networking, security fundamentals.